A tree coming down, whether from a storm, old age or simple bad luck, is stressful and often happens at the worst possible time. Here’s what to actually do in the moment, and what happens once we’re on site.
First, check for immediate danger
Before anything else, make sure everyone is away from the area. Downed trees can shift, roll or drop further debris, especially if branches are still caught in nearby trees or power lines. If any power lines are involved, stay well clear and treat them as live until confirmed otherwise.
Don’t try to move it yourself
A fallen tree is often still under tension, especially if it’s resting against a fence, roof or another tree. Cutting into it without knowing how the weight is distributed can cause it to kick back or shift suddenly. This is exactly the kind of job that needs the right equipment and experience.
Photograph the damage
If it’s safe to do so, take photos of the tree and any damage to structures, fences or vehicles. This is useful for insurance purposes and helps us understand the situation before we arrive.
Call us and give us the details
Tell us what happened, roughly how big the tree is, and whether it’s blocking access, resting on a structure, or affecting a driveway or road. This helps us prioritise the call-out and bring the right equipment the first time.
What happens when we arrive
We assess the situation on site before touching anything, checking how the tree is resting, what’s under tension, and what the safest removal sequence looks like. For trees resting on structures we work carefully and in stages, rather than rushing to clear it in one go.
Site clean-up
Once the tree is safely removed, we clear branches and debris so the area is safe and usable again. If a stump is left behind, we can quote separately for stump removal if you want the area fully cleared.
Frequently asked questions
Do you offer emergency call-outs?
Yes, we prioritise situations where a fallen or damaged tree is an immediate risk. Get in touch with the details and we’ll respond as quickly as we can.
Will my insurance cover tree removal after storm damage?
Many home insurance policies cover storm-related tree damage, but this varies by policy. It’s worth checking with your insurer directly, photos of the damage will help your claim.
What if the tree is only partially down?
A partially fallen or hanging tree can be more dangerous than one fully on the ground, treat it the same way, keep clear and don’t attempt to finish the job yourself.
Dealing with a fallen or damaged tree right now? Get in touch with the details and we’ll respond as quickly as we can.
